Refund Policy

This initial policy is designed to explain PipFoxy’s operational process clearly. It requires professional legal review before a full commercial launch. Consumer rights that cannot lawfully be excluded remain unaffected.

Credits and confirmed payment

PipFoxy grants digital AI usage credits only after a payment-provider notification has been verified server-to-server. A browser return page is not payment confirmation. Credits are virtual service units, not stored money, and have no cash-redemption value.

Requesting review

Refund requests are reviewed individually. Include the PipFoxy order reference and a clear reason through the authenticated billing page or billing support. Never send card or bank details. Used credits generally cannot be restored and refunded automatically, and a refund is never represented as issued until the external provider result is confirmed.

Duplicates and payment problems

Report suspected duplicate payments and payments that failed but appear charged. PipFoxy will compare the order, verified provider notification, provider reference and append-only credit ledger. A pending browser state does not by itself prove that money was collected.

Subscriptions

New subscriptions are not offered. For an existing subscription, cancellation stops future renewals after the provider confirms it; already granted credits remain and plan benefits continue through the paid period. Cancellation is not automatically a refund. No monthly credits are granted for a failed or missing recurring payment.

Approved refunds

Before initiating an approved refund, PipFoxy reserves the eligible unused credits from the original purchase. After provider confirmation it records the monetary refund and the corresponding credit adjustment. Original evidence remains intact and unrelated purchased credits are not deducted. Already-used or in-flight credits may require support reconciliation. Partial refunds are recorded in the purchase currency and cannot exceed the amount originally paid.

International payments and timing

Fixed prices and refunds are recorded in the original ZAR or USD purchase currency. International refunds may differ in the cardholder’s currency because of provider or issuer exchange rates and fees. Processing time depends on the checkout provider and the customer’s payment provider.

Contact

Use Billing to submit an authenticated request, or contact PipFoxy support. Do not send payment-card details.

Professional-review marker: seller identity, jurisdiction, VAT status, statutory cooling-off rules and final wording must be confirmed before production payments are enabled.